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No-show / Cancellation Policy

Wherever possible please notify our reception staff at least 24 hours before your appointment if you need to reschedule or cancel. Not attending a scheduled appointment without cancelling or rescheduling is considered as a ‘no-show’.

A no-show means that another patient loses an opportunity to be seen.

We understand that sometimes unforeseen circumstances happen so when it is the first occasion of a patient failing to attend their scheduled appointment, the practice staff will remind them of the no-show policy. If there’s a second time the patient fails to attend an appointment, a non-attendance fee of $50 may be charged at the time of booking for a further appointment. This fee is not refundable or rebatable through Medicare.

By booking an appointment with us, you acknowledge and agree to these terms and conditions.